Travel Counsellor Program

The study manual is organized into two sections that correspond to the two levels of the program.

You are urged to read all ten chapters of the study manual, however, only chapters 1-6 are required reading for the Travel Counsellor exam. Chapters 7-10 relate specifically to the Supervisor/Manager exam requirement.

The first section, comprising chapters 1-6, contains information that specifically relates to Travel Counsellors in Ontario.

Every person who works for a retail travel agency/website and sells travel services or provides travel advice to the public must pass the Travel Counsellor exam, based on the first six chapters of the study manual. This includes supervisors/Managers.

Chapter 1: Introduction to the Education Standards Program

Chapter 2: Ontario’s Travel Industry Act, 2002

Chapter 3: TICO’s Role in the Travel Industry

Chapter 4: Registrant Obligations Before the Sale

Chapter 5: Registrant Obligations After the Sale – And Before the Client Travels

Chapter 6: Ontario Travel Industry Compensation Fund

Quizzes and Sample Exam Questions:
There are quizzes and sample exams available to help you prepare for the actual Travel Counsellor exam.

Details for Exam Appeals

After successfully completing this program, you will be able to:

Chapter 2 – Ontario’s Travel Industry Act, 2002

  • List the individuals, groups and organizations covered by the Travel Industry Act, 2002 and describe their roles
  • Describe the developments that led to the introduction of specific travel legislation in Canada
  • Describe the main components of Ontario’s Travel Industry Act, 2002

Chapter 3 – TICO’s Role in the Travel Industry

  • Explain TICO’s mandate in the travel industry
  • Describe the ongoing relationship between TICO and the provincial government
  • Identify TICO’s organizational structure and board membership
  • Describe TICO’s mission, vision, and values
  • Explain TICO’s responsibilities

Chapter 4 – Registrant Obligations –Before the Sale

  • Define the terms representation and disclosure
  • Describe registrant obligations with respect to representations and disclosures
  • Explain requirements regarding the availability of trip cancellation insurance and out-of-province health insurance
  • Correctly apply the requirements of the Act before a sale is made
  • Correctly apply the Act and Regulation to all advertising
  • Discuss the requirement for truth in advertising
  • Recognize advertisements that do or do not meet the requirements of the Act and Regulation
  • Describe the Registrar’s powers under the Act and regulation with respect to advertising

Chapter 5 – Registrant Obligations – After the Sale And Before the Client Travels

  • Correctly apply the Act and Regulation after a sale is made, and before the client has travelled
  • Describe the invoicing requirements imposed by the Act and Regulation
  • Explain what changes to travel arrangements must be disclosed to a client
  • Verify the condition of accommodation as required by the Regulation
  • List situations that require notice, refund, or replacement
  • Identify travel agent and travel wholesaler requirements regarding documentation
  • List the circumstances under which a travel wholesaler must provide travel services
  • Explain the duty of a registrant who resells travel services

Chapter 6– Ontario Travel Industry Compensation Fund

  • Explain the purpose of the Travel Industry Compensation Fund
  • Describe how the Compensation Fund is financed
  • Identify the two types of claims
  • Explain who is allowed to make each type of claim on the Compensation Fund
  • Explain claim limits
  • Explain the claims procedure
  • Explain the appeals process and who may appeal
  • Describe how the Compensation Fund is administered

General Preparation Tips

Candidates should treat the sample exam seriously and plan to write in a similar atmosphere as the actual exam.

  • Allow yourself an uninterrupted block of time to write your sample exam. The final exam does not permit you to start and stop the exam timer.
  • Treat the sample as a closed book exam. Do not reference any outside materials. If you sneak a peek at the study manual, you are defeating the purpose of taking the sample exam as a preparation tool for the actual exam.
  • After the sample exam, review your answers against the correct answers by clicking on the View Quiz & Sample Exam Results button on your MyTICO homepage.
  • Review those chapters in the Study Manual for which you gave incorrect answers to better your understanding of the content.

Multiple Choice Questions

Read the entire question and each answer option. Eliminate options you are confident are incorrect to narrow your choices. There will be one question per screen. You may skip a question and return to it.

Pacing and Timing

Try to average 1.5 minutes (90 seconds) per question which will leave ample time for you to review your choices at the end of the exam including any questions you may have skipped. Some questions may require you to take more time to answer. For the final exam, there will be an onscreen timer you can easily check in the upper right corner of the screen.

When you answer the very last exam question, the program will prompt you to return to answer any questions that you may have skipped. If you don’t know the answer to a question, take your best guess, rather than leave the question blank. There is no penalty for guessing.

Exam Anxiety

It is perfectly normal to feel anxious when faced with writing an exam. There are many ways to deal with exam anxiety but knowing you understand the subject matter will reduce tension. By preparing thoroughly, you are taking control. Actively imagine your success in the exam situation. Take slow, deep breaths to calm the “butterflies”. Stretch for a moment and focus your energy. Be prepared, be positive and confidently approach the exam process.

Remember that there are no “trick” questions. The purpose of the exam is to ensure that you, as a seller of travel, understand your obligations toward the consumer. For most travel agents, this is simply part of what they do—successfully—on a daily basis.

Some people find it’s good to review notes with others, while some people find this confusing. Choose the study method that is most comfortable for you.

Above all, remember to bring your positive attitude. You should feel confident by telling yourself that you have prepared well and will do well.