Supervisor/Manager Program

The study manual is organized into two sections that correspond to the two levels of the program.

Exam candidates are encouraged to read all ten chapters of the study manual, however, only chapters 7-10 relate specifically to the Supervisor/Manager exam requirement.

The Supervisor/Manager Section
The second level of the program is for Supervisors and Managers, comprising of chapters 1 and 7-10 in the study manual. The Travel Counsellor exam must be successfully completed before attempting the Supervisor/Manager exam. Every travel agency/website is required to name a Supervisor/Manager on their application for registration or renewal. This individual is the Supervisor/Manager “on record” with TICO and must write and pass the Supervisor/Manager Exam to be approved by the Registrar.

Please note that all Supervisors and Managers, or other individuals who may wish to advance in the industry in the future, are welcome and encouraged to take the exam.

Chapter 1: Introduction to the Education Standards Program
Chapter 7: Registration Requirements
Chapter 8: Financial and Record-Keeping Requirements
Chapter 9: Complaints
Chapter 10: Investigations and Offences

Quizzes and Sample Exam Questions and Answers:
There are quizzes and sample exams available to help you prepare for the actual Supervisor/Manager Exam.

Details for Exam Appeals

After successfully completing this program, you will be able to:

Chapter 7 – Registration Requirements

  • Identify who must be registered and who is exempt under the Ontario Travel Industry Act, 2002
  • Describe the requirements for registration, renewals, and changes under the Act
  • Explain the conditions related to registration
  • Explain appeals procedures
  • Explain procedures for inspections and investigations
  • Identify offences and disciplinary actions under the Act
  • Explain the confidentiality requirements of the Act

Chapter 8 – Financial and Record-Keeping Requirements

  • Identify the financial and other records required under the Act and Regulation
  • Distinguish between trust and general accounts and describe each
  • Describe the working capital and security requirements of the Regulation

Chapter 9 - Complaints

  • Explain the TICO complaints process for disputes between consumers and registrants
  • Discuss how disputes between registrants are handled
  • Discuss how complaints against TICO are handled

Chapter 10 – Investigations and Offences

  • Understand the role and power of investigators in matters where compliance with the Act has come into question
  • Describe actions that are considered to be offences under the Act and Regulation
  • Identify penalties that can be imposed if a registrant is found guilty of an offence

General Preparation Tips

Candidates should treat the sample exam seriously and plan to write in a similar atmosphere as the actual exam.

  • Allow yourself an uninterrupted 60 minutes to write the Supervisor/Manager sample exam.
  • Treat the sample as a closed book exam. Do not reference any outside materials. If you sneak a peek at the study manual, you are defeating the purpose of taking the sample exam as a preparation tool for the actual exam.
  • After the sample exam, review your answers by clicking on the View Quiz & Sample Exam Results button on your MyTICO homepage.
  • Review those chapters in the Study Manual for which you gave incorrect answers to better your understanding of the content.

Multiple Choice Questions

Read the entire question and each answer option. Eliminate options you are confident are incorrect to narrow your choices. There will be one question per screen. You may skip a question and return to it.

Pacing and Timing

The Supervisor/Manager Final Exam consists of 30 multiple-choice questions. The time limit is 60 minutes. Some questions may require you to take more time to answer but you can easily check the timer on the upper right corner of the screen. To gauge your progress, check the timer at the halfway mark. Plan to allow approximately 15 minutes to review your answers and to answer any questions you have skipped.

When you answer the very last exam question, the program will prompt you to return to answer questions that you may have skipped. If you don’t know the answer to a question, take your best guess, rather than leave the question blank. There is no penalty for guessing.

Exam Anxiety

It is perfectly normal to feel anxious when faced with writing an exam. There are many ways to deal with exam anxiety but knowing you understand the subject matter will reduce tension. By preparing thoroughly, you are taking control. Actively imagine your success in the exam situation. Take slow, deep breaths to calm the “butterflies”. Stretch for a moment and focus your energy. Be prepared, be positive and confidently approach the exam process.

Remember that there are no “trick” questions. The purpose of the exam is to ensure that you, as a seller of travel, understand your obligations toward the consumer. For most travel agents, this is simply part of what they do—successfully—on a daily basis.

Some people find it’s good to review notes with others, while some people find this confusing. Choose the study method that is most comfortable for you.

Above all, remember to bring your positive attitude. You should feel confident by telling yourself that you have prepared well and will do well.